Blog Series on Microsoft Dynamics 365 Business Central Wave 2, 2026

Blog 2: Sales Order Automation Reaches the Next Level

Could Your Customer Service Team Process Twice the Volume?

Microsoft continues significant investment in Sales Order Agent functionality and automated order processing across multiple channels.

ERP365 Perspective

Manufacturers and distributors processing hundreds of sales orders weekly may see substantial productivity gains from AI-assisted order entry.

The broader advantage is that customer service teams can spend less time interpreting emails, re-keying orders and chasing missing information, and more time managing service quality, priority customers and exceptions.

For ERP365 customers, this creates outcomes such as faster order acknowledgement, fewer fulfilment delays caused by entry errors, improved visibility of demand, and a more scalable operating model across B2B, ecommerce and account-managed channels.

Achievable Outcomes

• Increase order-processing capacity without adding the same level of customer service resource.

• Reduce fulfilment delays by cutting re-keying errors and missing-information follow-up.

• Improve demand visibility across email, ecommerce, B2B and account-managed sales channels.

What's New

Enhanced automation for: 

• Email orders
• Teams interactions 
• B2B order processing
• Ecommerce-driven transactions

Customer Benefits

• Reduced re-keying
• Fewer processing errors
• Faster order turnaround
• Improved customer responsiveness