Business Central Support in New Zealand
...and Australia
Local, proactive support that keeps your ERP working like clockwork.
Microsoft Dynamics 365 Business Central is powerful - but only when it's looked after.
ERP365 provides local New Zealand and Australia support: fast issue resolution, proactive update management and ongoing optimisation, whether we implemented your system or you've come to us for a better partner.
Support that prevents problems, not just fixes them
Most ERP pain isn't dramatic — it's the slow build-up of small issues, unmanaged updates and unanswered questions. We get ahead of it.
- Responsive help when something breaks or a user is stuck
- Proactive management of Microsoft's twice-yearly updates
- Ongoing tuning as your business and processes change
- A partner who actually listens and follows through
Update management done right
Microsoft updates Business Central on a regular cadence, and certain changes can break customisations, integrations and reports.
We test releases against your environment and manage the rollout, so updates deliver new capability without costly disruption.
What our support covers
- Issue resolution - logged, prioritised and resolved against agreed response times
- User support & training - help your people get more from the system
- Update & release management - tested, planned, low-risk
- Enhancements - new reports, workflows and automation, and projects as you grow
- Health monitoring - catch issues before they bite
Switching from another partner?
It's more common than you'd think. Many businesses come to ERP365 because their previous partner became inflexible or stopped listening.
We start with a short review of your configuration so we understand your system before we take it on - then get you back to a system that works like clockwork.
Frequently asked questions
Can you support a Business Central system another partner implemented?
Yes. We take on support for existing Business Central (and NAV/Navision) environments regularly.
We start with a short review of your setup, so we understand your configuration before we take the reins.
Microsoft pushes updates twice a year - can those break our system?
They can.
Certain Microsoft updates can break customisations, integrations and reports in Business Central.
We manage update readiness proactively - testing releases against your environment so changes don't cause costly disruption.
What response times do you offer?
We agree a support level that matches how critical ERP is to your operation, with clear response commitments.
Tell us your requirements and we'll tailor an agreement.
Is support delivered from New Zealand?
Yes - you deal with a local New Zealand team that understands NZ business, GST, local requirements, and in local time zones, not an offshore queue.
Get Business Central support you can rely on
Tell us about your system and where it's falling short, and we'll propose a support arrangement that fits.
